Last updated: February 3rd, 2025

If you have any questions about the policies listed on this page, you can contact us by email at hello@trustedcompanion.ca. We may update our Privacy Policy and Cookie Notice from time to time. We will notify you of any changes by posting the new Privacy Policy and Cookie Notice on this page. We will update the "Last updated" date at the top of this page. You are advised to review this Privacy Policy and Cookie Notice periodically for any changes. Changes to this Privacy Policy and Cookie Notice are effective when they are posted on this page.

Privacy Policy

This Privacy Policy describes Trusted Companion’s policies and procedures on the collection, use and disclosure of your information when you use this website. We use your personal data to provide and improve our services. By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

Trusted Companion does not distribute personal information that is collected through this website. We keep all information strictly confidential; we do not solicit, send junk email or sell any information. Your information is strictly received and protected for internal use only. The security of your personal data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

You have the right to delete or request that we assist in deleting the personal data that we have collected about you. You may contact us to request access to, correct, or delete any personal information that you have provided to us. Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

Cookie Notice

A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Unless you have adjusted your browser setting so that it will refuse cookies, or have declined our cookie notice, our website may use cookies.

We may use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. We may also use cookies to collect data for the purpose of personalizing and measuring the effectiveness of our advertising. Cookies used on this website do not collect personally identifying information such as your name, email address, postal address, or telephone number.

As you browse this website, cookies may be placed on your computer to collect usage data. Usage data may include, but is not limited to, information such as your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We may also collect information that your browser sends whenever you visit this website or when you access this website by or through a mobile device. We use Google Analytics to understand how you engage with this website.

When you access the service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.

Patient Bill of Rights

Ontario’s Patient Bill of Rights for home and community care support services:

A patient bill of rights is a concise document that outlines the fundamental rights and responsibilities of individuals receiving medical care. It covers aspects such as informed consent, confidentiality, non-discrimination, privacy, dignity, access to medical treatment, participation in healthcare decisions, and access to medical records. Its purpose is to protect and empower patients by ensuring they receive respectful and quality healthcare services.

The Government of Ontario has prepared a Patient Bill of Rights for home and community care support services. We have reposted it here for convenience.

As a patient, family member, substitute decision maker or caregiver, you have the right to expect that every Home and Community Care Support Services employee, Board member and contracted health service provider shall respect and promote your rights as follows:

To be dealt with in a respectful manner and to be free from physical, sexual, mental, emotional, verbal and financial abuse.
To be dealt with in a manner that respects your dignity and privacy, and that promotes your autonomy and participation in decision- making.
To be dealt with in a manner that recognizes your individuality and that is sensitive to and responds to your needs and preferences, including preferences based on ethnic, spiritual, linguistic, familial and cultural factors.
To receive home and community care services free from discrimination as per the Human Rights Code or the Canadian Charter of Rights and Freedoms.
A patient who is First Nations, Métis or Inuk has the right to receive home and community care services in a culturally safe manner.
To receive clear information about your home and community care services in a format that is accessible to you.
To participate in the assessment and reassessment of your needs, as well as the development and revision of your care plan.
To designate a person to be present with you during assessments, and to participate in the development, evaluation and revisions to your care plan.
To receive assistance in coordinating your services.
To give or refuse consent to the provision of any home and community care service.
To raise concerns or recommend changes related to the services that you receive, and with policies and decisions that affect your interests, without fear of interference, coercion, discrimination or reprisal.
To be informed of the laws, rules and policies affecting the delivery of the home and community care services, including this Patient Bill of Rights, and to be informed, in writing, of the procedures for initiating complaints about the services you are receiving.